HOW
DO I...
MAKE
AN APPOINTMENT ?
Appointments can be made by calling
at reception or by telephoning and asking for one of the receptionists for your
doctor. We will make every effort to ensure that you are seen at the earliest
opportunity by the doctor of your choice. If this is not possible you will be
informed of the reasons. All practices provide patients with appointments within
48 hours of their request.
If you need an URGENT APPOINTMENT you will be seen on the day of the request,
usually after normal surgery hours. These appointments should be for problems
that genuinely require urgent attention.
PLEASE CONTACT US AS SOON AS YOU BECOME AWARE THAT YOU CANNOT KEEP AN APPOINTMENT.
If you would like a chaperone during your doctor’s consultation please
inform the receptionist.
Parking for drivers who are disabled is available beside the front entrance.
Level access is available throughout the Health Centre. Contact reception if
you require assistance.
HOW
DO I...
OBTAIN HOME
VISITS ?
To request a home visit please
contact the receptionist for your doctor between 9.00 and 10.00am if you need
a visit that day. A home visit is for those who are housebound and cannot travel
to the surgery.
The doctor can see up to six patients in the time it takes to make ONE house
call. Patients can be examined much more thoroughly in the surgery and have urgent
blood investigations performed if needed. Please keep home visits to a minimum.
HOW
DO I...
OBTAIN REPEAT PRESCRIPTIONS ?
Repeat prescriptions have a list
of medication printed on a tear-off section on the right hand side. You can tick
off the medications needed and place in the red box in the entrance hall. These
can be ordered by calling at the surgery during opening hours or post through
the letter box when the Health Centre is closed.
Alternatively, you may make your request by post, enclosing a stamped, addressed
envelope.
If ordering by telephone please phone between 11.30am and 3.00pm. This is because
our telephone lines are very busy at other times with patients wanting to speak
to the doctors or make appointments. Make sure you know the name and strength
of medications when ordering your prescription. The prescriptions ordered will be available 24 hours later.
HOW
DO I...
OBTAIN TEST RESULTS ?
It takes approximately seven days
for routine blood test and three days for urine test results to be sent to the
practice. Specialised tests can take longer. The Doctor will check all results
and leave instructions with the receptionists regarding informing patients.
The receptionist will be able to make a telephone or surgery appointment for
patients to discuss their results with the Doctor.
HOW
DO I...
REGISTER ?
We accept patients who live within
the practice area (see map). Call at the health centre
to make an appointment with your chosen GP and to collect a 'new patient' form
to complete. Bring this form and your medical card to your appointment.
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